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Order Cancellation Policy

In general, all orders are processed within 4 days or less by our manufacturers and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We adhere strictly to the following cancellation policy:

  • If you cancel your order BEFORE it has been processed and shipped, you will be issued a full refund.
  • If you cancel your order AFTER it has been processed and shipped, please follow our Refund Policies procedures. The cancellation will have to be treated as a Return with all applicable fees.
  • Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
  • All cancellation request must be sent to contact@trovelocker.com